Worklerr Seller Protection Program
Worklerr Seller Protection Program
Introduction
At Worklerr, we recognize that sellers are the backbone of our freelance marketplace. We understand that for sellers to thrive and deliver their best work, they need a fair, secure, and supportive environment. That is why we have developed the Seller Protection Program, designed to ensure that sellers are treated fairly, paid on time, and protected from exploitative practices.
This guide outlines the core protections in place for sellers and how they can safeguard their earnings and reputation while working on Worklerr.
Key Seller Protection Points
| Protection Point | Description |
|---|---|
| Guaranteed Payout Upon Completion | Once a project is marked as Completed and the buyer approves, the funds are released to the seller’s account. |
| Limited Revision Safeguard | Sellers can report buyers who demand revisions beyond the agreed limit. Sellers will not be forced to complete excessive revisions. |
| Dispute Resolution Assistance | Sellers can escalate unreasonable buyer demands to Worklerr’s admin team for an impartial review. |
| Protection from Payment Fraud | Payments are held securely by Worklerr and released only after project approval to prevent chargebacks and fraud. |
| Seller Feedback Review | Buyers leaving unfair feedback can be reported for investigation. Invalid or abusive feedback may be removed. |
| Delivery Proof Requirement | Sellers are encouraged to submit clear delivery proof (e.g., files, screenshots, or work samples) to protect against unfair disputes. |
| Timely Payout Processing | Once a project is marked as completed, funds are immediately credited to the seller’s Stripe account. |
| Order Status Control | Sellers can manually mark a project as complete after the buyer approves, ensuring they confirm satisfaction before closing the deal. |
| Cancellation Flexibility | Buyers can cancel at any point. Canceling before ‘In Progress’ status results in a full refund. If canceled once ‘In Progress’, it may result in partial charges to the buyer for work done. The Worklerr Dispute Team is available 24/7 for guidance and support. |
How the Protection Works
1. Project Completion and Payout
- Sellers have control over marking the project as Complete after buyer approval.
- Once completed, payment is automatically transferred to the seller’s Stripe account.
- Sellers can access their Stripe dashboard from their Worklerr Seller Dashboard.
2. Managing Revision Requests
- Each gig comes with a preset number of revisions agreed upon by both parties.
- If a buyer demands revisions beyond the limit, sellers can:
- Politely remind the buyer of the revision policy.
- Report the buyer via the Project Dashboard.
- The Worklerr Admin Team will review the case and intervene if the buyer is found in violation.
3. Filing a Buyer Misconduct Report
- Sellers may report buyers for:
- Excessive revision demands beyond limits.
- Threats, abusive behavior, or harassment.
- Attempting to cancel after receiving work.
- Requesting work outside the scope of the original gig.
- Reports are reviewed by the Worklerr Admin Team, and necessary action will be taken.
4. Dispute Handling
- If a buyer raises a dispute, the payout process may be paused until the dispute is resolved.
- Sellers should provide delivery proof and communication records to support their case.
- If the seller is found to have delivered work as agreed, funds will remain with the seller.
5. Feedback Review and Removal
- Sellers may request feedback removal if:
- The buyer leaves malicious or false reviews.
- Feedback violates Worklerr’s review policy.
- Feedback removal requests can be submitted via the Seller Dashboard.
Visual Overview of Seller Protection Process
Order Received → Mark as In Progress → Delivery Submitted → Buyer Approval → Mark as Completed → Payout to Seller
Revision Request → Beyond Limit → Seller Reports Buyer → Admin Review → Resolution
Additional Seller Safety Tips
- Keep Communication Professional: Always remain professional, even when dealing with difficult buyers. Avoid personal disputes.
- Document Everything: Save screenshots of chat messages, delivery proof, and buyer requests.
- Stay on Platform: Conduct all communication and payments strictly on Worklerr. Off-platform dealings void seller protection.
- Review Buyer Profiles: Check buyer ratings and reviews before accepting orders.
Frequently Asked Questions (FAQ)
1. Can I cancel an order if a buyer is being unreasonable?
- Buyers can cancel at any point. Canceling before ‘In Progress’ results in a full refund. If canceled after ‘In Progress’, partial charges may apply as work has already started. The Worklerr Dispute Team is available 24/7 to assist with any concerns.
2. What happens if the buyer claims the work is not delivered?
- Worklerr has a timeline tracking system that records each progress stage, including delivery details and timestamps. Delivery entries are not editable. If there is an error in delivery, sellers must submit a new delivery. This system ensures full transparency in all transactions.
3. How soon do I receive payments?
- Once the project is marked as Completed, funds are immediately transferred to your Stripe account.
4. Can I appeal if I lose a dispute?
- Yes, sellers can submit an appeal request via the Appeal Form.
Final Thoughts
Worklerr is committed to building a fair marketplace where sellers can focus on delivering quality work without fear of exploitation. The Seller Protection Program is designed to provide financial security, support during disputes, and a framework that ensures respect for sellers’ rights.
Your success is our priority. Keep delivering your best work with confidence on Worklerr!
For support, visit our Help Center at help.worklerr.com or email worklerrteam@gmail.com.
Get started today at Worklerr.com and enjoy a seller-friendly freelance marketplace!