Worklerr Buyers Protection Program
Worklerr Buyers Protection Program
Introduction
At Worklerr, we understand that trust and security are essential when purchasing freelance services. That is why we have established the Buyers Protection Program, designed to ensure that your experience is smooth, transparent, and risk-free. This guide explains the key protection points offered to buyers on our platform and what steps to take if you encounter any issues.
Key Protection Points
Our Buyers Protection Program is designed to give you peace of mind. Below are the primary safeguards we have in place:
| Protection Point | Description |
|---|---|
| Project Cancellation Before Start | Buyers can cancel the project at any time before the seller marks the project as ‘In Progress’. |
| 7-Day Dispute Window | Buyers can file a dispute within 7 days after the project is marked as approved if they are dissatisfied. |
| Secure Payment Handling | Payments are held securely until the project is approved and completed. Funds are released to the seller only after buyer approval. |
| Safe Delivery Requirement | Sellers must submit completed work with proof of delivery (e.g., files, screenshots, or documentation) before the buyer can approve the project. |
| Admin-Assisted Dispute Resolution | In case of disputes, Worklerr’s admin team will review the situation fairly and impartially. |
| Refund Guarantee for Valid Claims | If a dispute is resolved in favor of the buyer, a full refund will be issued to the buyer’s original payment method. |
| No Hidden Fees | Buyers are informed upfront about all costs. There are no hidden fees during or after the purchase. |
| Account Security & Identity Verification | Worklerr enforces strict security policies, including email verification and secure transactions to protect buyers from fraud. |
| Seller Quality Assurance | Sellers undergo profile reviews, performance evaluations, and buyer feedback assessments to maintain a trusted marketplace. |
How the Protection Works
1. Before the Project Begins
- After placing an order, buyers can cancel the project anytime before the seller changes the status to ‘In Progress’.
- The cancellation is automatic, and buyers will receive a full refund including any charges by us.
2. During the Project
- Sellers are required to provide timely updates and use the Chat System to communicate progress.
- Buyers should request any necessary revisions before approving the work.
3. After Delivery
- Upon delivery, buyers must review the work and either:
- Approve the Project if satisfied.
- Request Revisions if changes are required.
4. Dispute Filing (Within 7 Days)
- If the project is approved but issues arise later, buyers have 7 calendar days to file a dispute.
- To file a dispute, visit the Help Center or your Project Dashboard and select File a Dispute.
5. Admin Review Process
- When a dispute is submitted, Worklerr’s admin team will:
- Review project communication.
- Evaluate delivered work and attachments.
- Consider the claims from both parties.
- A decision is made within 5-10 business days.
6. Refund and Resolution
- If the dispute favors the buyer, a full refund is issued.
- If the dispute favors the seller, the funds will remain with the seller.
- Buyers and sellers have the right to appeal decisions through the Appeal Form.
Visual Overview of Protection Process
Order Placed → Seller Marks as In Progress → Project Delivery → Buyer Approval → 7-Day Dispute Window → Admin Review (if needed) → Refund or Completion
Additional Safety Tips for Buyers
- Keep All Communications on Worklerr: Never agree to conduct business outside Worklerr to avoid losing protection coverage.
- Review Seller Profiles: Check ratings, reviews, and delivery times before placing an order.
- Verify Delivered Work: Inspect files and content before approving the project.
- Report Suspicious Activity: If you suspect fraudulent behavior, contact Worklerr Support immediately.
Frequently Asked Questions (FAQ)
1. What if I forget to file a dispute within 7 days?
- After 7 days from project approval, disputes can no longer be filed. Buyers must act promptly.
2. Can I get a partial refund?
- Refunds are typically full but may be partial depending on the admin review outcome.
3. What if the seller fails to deliver the project?
- Buyers can cancel before the project starts or report the delay if the seller is unresponsive.
4. Can I contact the seller outside Worklerr?
- No. Conducting business outside Worklerr violates our policies and voids buyer protection.
Need Assistance?
For more information or to file a dispute, visit our Support Center at help.worklerr.com or email worklerrteam@gmail.com.
Final Thoughts
Worklerr is committed to ensuring buyer satisfaction. Our Buyers Protection Program is designed to safeguard your interests and foster a trustworthy freelance marketplace. Follow the guidelines above to enjoy a secure, smooth experience on Worklerr.
Start exploring gigs today at Worklerr.com and purchase with confidence!